At Minnions Marketing, we strive to provide high-quality digital products, services, and physical products to our customers. Please carefully review this policy before making a purchase.

1. Digital Products & Services

All digital products and services offered by Minnions Marketing are non-refundable once payment has been successfully processed and the product has been delivered, accessed, activated, or the service work has commenced.

This includes, but is not limited to:

• Digital products

• SEO services

• YouTube SEO services

• Digital marketing services

• Website and technical services

• Consultancy services

• Training programs and courses

• Marketing packages

• Downloadable materials

• Subscriptions and other digitally delivered services

No cash or payment refund will be provided for such products or services, except where a refund is required under applicable law.

2. Payment Adjustment to Another Service

If you have purchased an eligible digital product or service and wish to use your payment for another service offered by Minnions Marketing, we may allow the amount paid to be adjusted toward another eligible service, subject to our approval.

The following conditions apply:

• The original service must not have been substantially completed or consumed.

• The replacement service must be available.

• If the new service costs more, the customer must pay the difference.

• If the new service costs less, the remaining amount will not be paid as cash and may be adjusted toward another eligible service at our discretion.

• Once the purchased service has been substantially delivered or completed, payment adjustment may not be available.

Payment adjustment is a service credit/adjustment and not a cash refund.

3. Physical Products — 7-Day Replacement

For physical products purchased from Minnions Marketing, customers may request a replacement within 7 days from the date of delivery if the product:

• Arrives damaged;

• Is defective or non-functional upon delivery; or

• Is materially different from the product ordered.

Customers should contact us as soon as possible after receiving the product and provide appropriate evidence, such as photographs or videos, where requested.

Minnions Marketing may inspect or verify the reported issue before approving a replacement.

4. No Refund for Physical Products

Physical products are generally covered by a replacement policy rather than a refund policy.

Refunds will not normally be provided for:

• Change of mind;

• Incorrect product selection by the customer;

• Personal preference;

• Failure to use the product;

• Delay caused by incorrect information or address provided by the customer; or

• Other reasons unrelated to a verified defect, damage, or incorrect product.

Any rights available to the customer under applicable law remain unaffected.

5. Delivered or Completed Services

Once a digital product has been delivered, accessed, downloaded, activated, or a service has been substantially performed, the payment is considered final and non-refundable, except where otherwise required by applicable law.

6. Customer Responsibilities

Customers are responsible for providing accurate information, requirements, files, contact details, delivery addresses, and other information necessary for providing the purchased product or service.

Minnions Marketing will not be responsible for issues resulting from incorrect, incomplete, or misleading information supplied by the customer.

7. Cancellation

Cancellation requests may be considered only if the order or service has not yet been processed or work has not commenced.

Once processing, delivery, activation, or service work has started, cancellation will generally not be permitted.

8. Exceptional Resolution

In exceptional circumstances, Minnions Marketing may, at its discretion, offer a service adjustment, replacement, service credit, or another appropriate resolution.

Providing such a resolution in one instance does not create an obligation to provide the same resolution in future cases.

9. Compliance With Applicable Law

This policy is intended to clearly communicate Minnions Marketing’s standard refund and replacement practices. Nothing in this policy is intended to exclude, restrict, or waive any consumer rights, statutory rights, or remedies that cannot legally be excluded or restricted under applicable law.

10. Contact Us

If you have questions regarding this Refund & Replacement Policy, payment adjustment, or product replacement, please contact Minnions Marketing through the contact information provided on our website.

Customer Acknowledgement

By purchasing a product or service from Minnions Marketing, the customer acknowledges that they have read, understood, and agreed to this Refund & Replacement Policy, subject to applicable law.